Janessa is a Customer Care Representative with a lifelong love for animals, science, and helping others. Originally from Maryland and later raised in Florida, she discovered her passion for animal care through hands-on experience with a wide range of pets—from goats and ducks to her current crew of five dogs.
Her background in agriculture and biology, along with caring for animals through surgeries and even labor, has given her a deep understanding of the bond between pets and their families.
Being part of the customer care team has been especially meaningful to Janessa—she finds it inspiring to support both pets and their people, helping them feel heard, comforted, and cared for whether on the phone or in person.
Outside of work, you’ll find her exploring nature trails with her dogs, thrifting, reading, gaming, and supporting small businesses.
